Living With My Home

Living With My Home privacy policies may vary by state or province. To ensure you have the most up-to-date and accurate information for the area in which you are requesting our services. Please select the privacy policy below describing your location to familiarize yourself with the current privacy policy.

Living With My Home,
PRIVACY POLICY

Privacy Policy Last Updated: August 14, 2022

Living With My Home,, doing business also as “Living With My Home,” (“Pillar to Post,” “we,” or “us,” or “our”) cares about your privacy and recognizes the importance of protecting your personal information. This Privacy Policy (“Policy”) describes the kind of information we may collect during your visit to our websites (including livingwithmyhome and livingwithmyhome.com) and mobile applications (the “Sites”), or when you engage in us over the phone or in other offline interactions with our business. This Policy does not encompass the personal information we collect from our employees, job applicants, independent contractors, franchises or franchise applicants. By accessing the Sites, you agree to our collection and use of Personal Information as described in this Policy and in our Terms of Use.

Personal Information We May Collect

We collect your personal information when you visit our Sites, download any of our mobile applications, request information about our services, book an inspection, register for mailing lists, submit comments or otherwise interact with the Sites, email or call us, submit a review or evaluation of our services, or when you voluntarily provide information to us through an email or phone call. We may also collect your personal information from customer referrals and third parties that determined you or your clients (for real estate professionals) may be interested in our services.

The information we collect may include personal information such as your name, email address, address of the property for inspection, your home or billing address, telephone numbers, company affiliations of real estate professionals, or your photograph should you choose to provide it (e.g., in connection with a review). We may also collect records of services you purchased, obtained or considered and payment information, as well as recordings of calls to our customer service line (for quality assurance purposes).

We may also collect personal information from you automatically, when you visit our Sites. This information may include your IP address, your device and browser type, information about your interaction with our Sites and advertisements.

How We May Use Your Personal Information

We use your personal information to provide you with the information you request and services that you order or that are ordered on your behalf. We may also use personal information to contact you from time to time to provide you with home maintenance reminders, customer support, required notices, advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our own products and services, those of our affiliates and third parties that advertise with us.

We also use personal information about your use of our Sites to monitor and improve our Sites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.

How We May Share Your Personal Information

We may share your personal information with franchises, service providers that help us operate our business, including through payment processing, verifying customer information, managing customer information and providing customer service (through our call center), facilitating scheduling, facilitating email communications, providing security services and cloud-based data storage, hosting our Sites and assistance with other IT-related functions, advertising and marketing of our products and those of our affiliates, providing analytics information, legal and accounting services, among other business functions. We may also share your personal information with subcontractors that perform specialized components of home inspections.

Additionally, we may share your personal information with third parties that may provide you with information about products or services you may be interested in purchasing.

We may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may transfer your personal information to a third party in the event of a sale, merger, reorganization of our entity or other restructuring.

Cookies and Analytics

Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

When you visit the Site, we may place a “cookie” or other online tracking device (e.g. web beacons) that recognizes you when you visit the Sites. These are used for technical convenience to store information on your computer. For instance, we may use a session cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customise your experience on this website and to monitor use of this website. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the website, what pages they visit when they do so, and what other websites they visited prior to visiting our website. To learn more about how Google Analytics collects personal information, review Google’s Privacy Policy.

Do Not Track

“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not respond to browser do not track signals.

Personal Information of Minors

Our products and services are not directed to minors under the age of 13 and we do not knowingly collect the Personal Information of minors under 13.

How We Keep Your Personal Information Secure

We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

California Data Privacy Rights

If you are a California resident, you may have additional rights regarding your personal information, including rights to access or delete such information, in accordance with California law. To learn more about your California privacy rights, see our California Privacy Notice.

Other Websites and Social Media Buttons

Our Site may contain links to other websites or social media buttons. We are not responsible for the privacy practices or the content of those websites or social media platforms. This Privacy Policy applies only to our business and the personal information we collect.

Changes to This Policy

We will review and update this Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the website or update the “last updated” date of the Privacy Policy. In certain cases and if the changes are material, you will be notified via email or a notice on our website.

Accessibility

We strive to provide individuals with disabilities equal access to our products and services, including through an accessible website. If you have questions, comments, or encounter any difficulty in using our site, please contact accessibility@livingwithmyhome or call us at 1-833-777-7910

Contact Us

If there are any questions regarding this Policy or to request a copy of this Policy in another format you may contact us using the information below.

Privacy@livingwithmyhome

1-855-935-1936

Living With My Home
CALIFORNIA PRIVACY NOTICE

Last Updated: January 1, 2023

This California Privacy Notice (“Notice”) applies to the collection and use of California residents’ (“you” or “your”) Personal Information by Pillar to Post Home Inspectors, Inc., doing business also as “Living With My Home,” (referred to collectively as “Company”, or “we,” or “us,” or “our”). The Notice applies where our use or collection of Personal Information is governed by the California Consumer Privacy Act (CCPA). It supplements our Privacy Policy and Terms of Service. You should review this Privacy Notice, Privacy Policy and our Terms of Service carefully because, by using this Site and otherwise interacting with us, you agree to the terms of this Privacy Policy and the Terms of Service.

The Notice describes the Company’s practices regarding the collection, use, disclosure, and sale of Personal Information based on your interactions with us, including on our websites, applications, forums, blogs (each a “Site” and collectively, the “Sites”), and other online or offline offerings and your other interactions with us (collectively, the “Services”).

This Notice does not cover information about employees, job applicants, and independent contractors, which we cover in separate notices. Where exceptions to the CCPA apply to a request you submit, we will provide you with an explanation as to why.

For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include de-identified or aggregate information, or public information lawfully available from governmental records.

Personal Information We Collect and Have Collected in the Past 12 Months – Sources and Categories

In the 12 months preceding the date of this Notice, we collected your Personal Information when you visited our Sites, downloaded any of our mobile applications, requested information about our Services, inquired about franchise opportunities, booked an inspection, registered for mailing lists, submitted comments or otherwise interacted with the Sites, emailed or called us, submitted a review or evaluation of our Services, when you corresponded or interacted with us in your capacity as a representative of another entity with which we do business, and from you in connection with a franchisee application, or when we otherwise interact with in a commercial capacity, or when you voluntarily provided information to us through an email or phone call. We also collected your Personal Information from customer referrals and third parties that determined you or your clients (for real estate professionals) may be interested in our Services and from our franchises. We will continue to collect Personal Information from the same sources.

The categories of Personal Information we collected from these sources during the 12 months preceding the date of this Notice, and will continue to collect, includes the following:

  • Personal identifiers:email address, address of the property for inspection, your home or billing address, telephone numbers, customer number, account password, estimated home value, and IP address or other unique identifier.
  • Commercial and financial information: records of products or Services purchased, ordered, returned, or considered; other purchasing or consuming histories; and payment information. For franchise applicants, information about your assets, income, property and business ownership interests, and other financial information you provide to us.
  • Internet or other electronic activity information:your device and browser type, your browsing and search history on our Sites, and information regarding your interaction with our Sites and our advertisements.
  • Audio and visual information: recordings of customer service calls for quality assurance purposes, and photographs of yourself that you voluntarily provide in connection with reviews of our Services.
  • Professional information: job title, information about your employer, and employment and business ownership history for franchise applicants.

Purposes for Collection of Personal Information

We use your Personal Information to provide you with the information you request and Services that are ordered by you or on your behalf. We use the information you provide us to contact you from time to time to provide you with home maintenance reminders, customer support, required notices, advertisements and marketing promotions and offers about products or services we think may be of interest to you or your clients (for real estate professionals), including our own products and services, those of our affiliates, and third parties that advertise with us.

For those who interact with us in a commercial capacity, we use your Personal Information to engage in business transactions with the entity you represent and market to or engage in diligence with the entities you represent. We also use information from franchise applicants to process applications or other expressions of interest in becoming a franchisee.

We also use Personal Information about your use of our Sites to monitor or improve our Sites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.

Disclosure of Personal Information for Business Purposes in the Past 12 Months

The following chart describes the categories of Personal Information that we disclosed to third parties for a business purpose in the 12 months prior to the date of this Notice:

Categories of Consumers’ Personal InformationCategories of Third Parties with Which We Shared Personal Information for a Business Purpose
Personal identifiers: name, email address, address of the property for inspection, home or billing address, telephone numbers, customer number, account password, estimated home value, IP address or other unique identifier.Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, provide analytics information, process franchise applications, provide legal and accounting services, and host conferencing services. Subcontractors that perform specialized components of home inspections. Franchises.
Commercial information: records of products or Services purchased, ordered, returned, or considered; other purchasing or consuming histories; payment information; information about franchise applicants’ assets, income, property and business ownership interests, and other financial information provided.Service providers that manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, process franchisee applications, provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products or Services and those of our affiliates, provide analytics information, and provide legal and accounting services. Franchises.
Internet or other electronic network activity information: device and browser type, browsing and search history on our Sites, and information regarding interaction with our Sites and our advertisements.Service providers that provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, and provide analytics information.
Professional information: job title, information about your employer, franchisee applicants’ employment and business ownership history.Service providers that manage business contact information and process franchisee applications. Franchises.
Audio or visual information: recordings of customer service calls for quality assurance purposes, and photographs of yourself that you voluntarily provide in connection with reviews of our Services.Service providers that manage customer information and provide customer service (including through our call center), advertise and market our products and Services and those of our affiliates. Franchises.

Additional Information About How We May Disclose Personal Information

We may also share your Personal Information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property, or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your Personal Information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may share or transfer your Personal Information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.

Categories of Personal Information We Sold to Third Parties in the Preceding 12 Months

In the 12 months prior to the date of this Notice, we sold Personal Information to third party digital advertising networks by allowing such third parties to place cookies or other trackers on our Sites that collect information about your online activities over time and across different websites or applications. These parties may then use the information they collect to provide you with personalized content and present you with third party products or services in which you may be interested.

Our Use of Cookies and Analytics

We and our service providers may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information through the Services. Tracking technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record certain pieces of information whenever you visit or interact with our Site and Services. We may use these tracking technologies to help identify irregular behavior, prevent fraudulent activity, and improve security, as well as making it possible for you to save your preferences and help us understand how you interact with our Site.

We also allow third parties to use tracking technologies on our Site for analytics and advertising. They assist in helping display advertisements, tailor advertisements to your interests and to assist in determining if you require assistance or are having problems navigating on our Site. Some of these third parties use the tracking technologies to collect information about how you interact with other websites and advertisements across the Internet in order to provide advertising that is tailored to your interests, and which may appear on our Site or on other websites or platforms.

To the extent our use of any of these tracking technologies constitutes a “sale” of Personal Information under applicable laws, you can direct us not to “sell” your Personal Information in that regard by clicking here.

You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We use Google Analytics to evaluate the use of our Sites. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a Site, what pages they visit when they do so, and what other websites they visited prior to visiting our Site. Google Analytics may collect your IP address, data related to the device/browser you are using, and other information about your use of our Sites. Google Analytics’ data practices are governed by the Google Analytics Terms of Service and the Google Privacy Policy, as they may be amended from time to time. You can view the Google Privacy Policy here: https://policies.google.com/privacy?hl=en-US#infocollect.

Rights Related to Your Personal Information

Your Right to Request Access to Information We Collect and Share About You

We are committed to ensuring that you know what Personal Information we collect. To that end, you can ask us for any or all of following types of information regarding the Personal Information we have collected about you in the 12 months prior to our receipt of your request:

  • Specific pieces of Personal Information we have collected about you;
  • Categories of Personal Information we have collected about you;
  • Categories of sources from which such Personal Information was collected;
  • Categories of Personal Information we sold or disclosed for a business purpose about you; and
  • The business or commercial purpose for collecting or selling your Personal Information.

Your Right to Request Deletion of Personal Information We Have Collected From You

Upon your request, we will delete the Personal Information we have collected from you, except for situations where the CCPA authorizes us to retain specific information, including when it is necessary for us to provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; or comply with or exercise rights provided by the law. The law also permits us to retain specific information for our exclusively internal use, but only in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.

Your Right to Ask Us Not to Sell Personal Information We Have Collected About You

Under the CCPA’s broad definition of the term “sale,” we sell Personal Information by allowing third parties that facilitate digital advertising to place cookies and other trackers that collect information about your browsing and interactions with other websites and to use that information to deliver information to you about products and services in which you may be interested.

California Shine the Light

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about certain categories of Personal Information a business has disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not share Personal Information of California residents with third parties for their own marketing purposes.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals. We observe the Global Privacy Control signal with respect to California IP addresses.

Exercising Your Rights and How We Will Respond

To exercise your access or deletion rights, or to ask a question, contact us at 855-935-1936, complete and submit our Privacy Request Form, or use the contact details set out at the end of this Notice. For requests for access or deletion, we will first acknowledge receipt of your request within 10 business days of receipt of your request. We provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.

You can direct us not to sell your Personal Information here. We will act on your request within the timeframes set forth below. For requests to stop the sale of your Personal Information, we will comply no later than 15 business days after receipt of your request.

We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.

Our Commitment to Honoring Your Rights

If you exercise any of the rights explained in this Notice, we will continue to treat you fairly. If you exercise your rights under this Notice, you will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services than others.

Verification of Identity – Access or Deletion Requests

We will ask you for identifying information and attempt to match it to information that we maintain about you.

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.

Authorized Agents

You may designate an agent to submit requests on your behalf. The agent must be a natural person or a business entity that is registered with the California Secretary of State.

If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:

  • Requests to Know or Delete Personal Information: If the agent submits requests to access, know or delete your Personal Information, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request.
  • Requests to Opt Out of Sale: If the agent submits a request to opt out of the sale of your Personal Information, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.

Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.

Personal Information of Minors

Our products and Services are not directed to minors under the age of 13. We do not knowingly sell the Personal Information of minors under the age of 16.

How We Keep Your Personal Information Secure

We implement and maintain reasonable security appropriate to the nature of the Personal Information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring, and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

Changes to This Notice

We will review and update this Notice periodically. We will notify you of material changes to this Notice by posting those changes on our Sites or update the Notice update date. In certain cases, and if the changes are material, you will be notified via a notice on our website.

Accessibility

We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at 1-833-777-7910.

Contact Us

If there are any questions regarding this Notice or to request a copy of this Notice in another format you may contact us using the information below.

Privacy@pillartopost.com

1-855-935-1936

Living With My Home
CANADA PRIVACY POLICY

Privacy Policy Last Updated: August 14, 2022

Living With My Home. doing business as Living With My Home (“we,” or “us,” or “our”) cares about your privacy and recognizes the importance of protecting your Personal Information. This Privacy Policy describes the kind of information we may collect during your visit to our websites, use of our mobile applications, and during any other interactions you may have with us in connection with our business (collectively, the “Services”). The Privacy Policy also describes how we use, protect and disclose your information, and your options with respect to that information.

Personal Information

We collect, use and disclose various types of Personal Information. For purposes of this Privacy Policy, “Personal Information” means information about an identifiable individual. It does not include de-identified or aggregate information or certain publicly available information.

Your Consent

BY PROVIDING YOUR PERSONAL INFORMATION TO US, YOU ARE CONSENTING TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET OUT IN THIS PRIVACY POLICY.

We may use and disclose your Personal Information in accordance with the consents that you provide, whether explicit or implied, as well as may be set out in this Privacy Policy.

Form of Consent

When we collect, use or disclose your Personal Information, we will generally obtain your consent. Most of the time, we will obtain your consent before or at the same time we collect your Personal Information. In some instances, however, we may seek your consent after we have collected your Personal Information if we wish to make an additional use or disclosure of your Personal Information where we do not already have your consent for that new use or disclosure.

Depending on the circumstances, your consent may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your Personal Information. Express consent can be given orally, electronically or in writing.

Implied consent can be inferred from the circumstances and, in particular, where the uses and disclosures are readily apparent at the time we collect the Personal Information. For example, if you send us an email requesting certain information, we will use the email address in your email to send you the requested information without asking you if we can use the email address for that purpose, your consent will be implied in those circumstances. As well, we will assume your consent to the collection, use and disclosure of your Personal Information for a particular purpose if you voluntarily provide the information for that purpose.

This Privacy Policy also describes certain instances in which we may collect, use and disclose your Personal Information. By providing Personal Information in connection with the Services, we will assume that you have consented to the collection, use and disclosure of Personal Information in accordance with the terms set out in this Privacy Policy unless you inform us otherwise. For greater certainty, if you do not consent to certain collection, use and disclosure of your Personal Information, it may limit the manner in which you can make use of the Services and to otherwise interact with us.

Certain Personal Information We Collect, From Where We Collect It, Why We Collect It, and With Whom We Share It

The following chart describes certain categories of Personal Information we may collect about you and, for each category, where and why we collect it, and the categories of entities with which we may share your Personal Information. By providing Personal Information to us, we will assume that you have consented to the collection, use and disclosure of Personal Information in accordance with the following chart unless you inform us otherwise.

Categories of Personal InformationCategories of SourcesPurpose(s) for Collection of Personal InformationCategories of Third Parties with Which Personal Information is Shared for a Business Purpose
Personal Identifiers – such as name, postal address, Internet Protocol address, email address, social insurance numbers, emergency contact information, or other similar identifiersFranchises Individuals directlyProviding products and services Responding to consumer inquiries Marketing Security processes Human resources functions RecruitingService providers (vendors that provide services to us in connection with the operation of our business, and can include vendors that process payments, perform human resources functions, verify customer information, manage customer information, job cost estimator and job tracking tools, provide security services, cloud-based data storage, host our webpage and assist with other IT-related functions, advertising and marketing our products and services and those of our affiliates, provide analytics information, facilitate conferencing, legal and accounting services, among other business functions) Franchises Employee benefits administrators and providers
Sensitive information – such as gender, age, disability status, pregnancy status, citizenship, medical condition, physical or mental disabilityEmployeesHuman resources functionsService providers
Professional or Employment information- such as information about past employers, work history, skills, educational background, and referencesJob applicants Employees Recruiting agencies or platforms Referral sources Individuals who submit franchise applicationsHuman resources functions Recruiting Evaluation of franchise applicationService providers
Commercial information – such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendenciesFranchises Individuals interacting with our website and mobile appsProviding products and services Internet marketingFranchises Service providers
Internet or other electronic network activity information, including browsing and search historyIndividuals interacting with our website and mobile apps EmployeesSecurity processes Providing products and services Internet marketing
Education informationIndividuals who submit franchise applications Job applicants Employees Recruiting agencies or platforms Referral sourcesEvaluation of franchise application Human resources functions RecruitingService providers
Audio informationIndividuals who call our customer service lineQuality assurance and training

Franchises

Pillar to Post Home Inspectors’ Services are provided through independently-owned and operated franchises. In that regard, we provide a number of services to support our franchises. As such, a franchise may provide your Personal Information to us to enable us to assist that franchise with its operations and, as such, we may use your Personal Information in order to provide that assistance. Some instances where a franchise may provide your Personal Information to us are set out in the chart above.

Service Providers

We may engage certain service providers. Those service providers may provide services to us to assist us in our activities. Other service providers may provide services directly to you at our request. As such, it may be necessary to disclose your Personal Information to these service providers. Some instances where we may provide your Personal Information to a service provider are set out in the chart above.

We will take steps to ensure that these service providers only use and disclose your Personal Information as necessary to provide the services and that they will adhere to the terms of this Privacy Policy.

Storage and Processing Information Outside Canada

Certain of our affiliated companies are located in the United States. As well, certain of our service providers are located outside of Canada. As such, we may transmit your Personal Information to our affiliated companies and to third parties who are located outside of Canada to assist us in the operation of our business. By providing Personal Information to us, you are consenting to the delivery and the storage, processing and handling of your Personal Information outside of Canada. Please note that many governments around the world can require that organizations under their jurisdiction deliver information, including Personal Information, that is in the control of that organization to the government. This is often done without notice to or the consent of the affected individual.

Marketing

With respect to each of the categories of Personal Information we collect as noted in the chart above, we may use your Personal Information to market products and services that we think may be of interest to you, including our own products and services as well as those of our affiliates as well as the products and services of third parties.

Additional Information Regarding Our Collection, Use and Sharing of Personal Information

Privacy law permits or requires the collection, use and disclosure of Personal Information without the knowledge or consent of the individual in certain circumstances. We reserve the right to collect, use and disclose your Personal Information in these circumstances without your knowledge or consent, including in one or more of the following circumstances: in order to comply with legal obligations: when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of our business, third parties, visitors to our websites and mobile apps, or the public.

We may monitor your use of our websites and mobile applications to ensure the proper use and operation of the same and your compliance with any terms of use related to our websites and mobile applications or other related agreements and in connection with the protection of the security and safety of our business, computer systems, software, Personal Information and data.

We may also share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.

Our Use of Cookies and Analytics

We may send text files (e.g., “cookies” or other cached files) or images to your web browser. Such text files and images are used for technical convenience to store information on your computer. For instance, we may use a cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customise your experience on this website and to monitor use of this website. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies, you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

Google Analytics

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the website, what pages they visit, when they do so, and what other websites they visited prior to visiting our website. Google Analytics may collect your IP address, data related to the device/browser you are using, and other information about your use of our website. Google Analytics provides us with statistical information about the use of our website. We use this information to understand our visitors and to improve the website. We cannot associate any of this information with any particular visitor.

Google Analytics collects information on your activities on our website and may associate it with other information that they may have collected and they may use all of this information for their own business purposes. See https://policies.google.com/technologies/partner-sites for more information on Google’s privacy practices with respect to websites that use Google services.

Do Not Track

“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not comply with automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.

Personal Information of Minors

Our products and services are not directed to minors under the age of 13 and we do not knowingly collect or sell the Personal Information of minors under 16.

How We Keep Your Personal Information Secure

We implement and maintain reasonable security appropriate to the nature of the Personal Information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

Personal Information of Others

You may not provide to us any Personal Information of others unless you have the consent of those individuals or you are otherwise permitted by law to provide us with their Personal Information.

Requests for Access to Personal Information

On your written request we will provide you with:

  • access to your Personal Information (if any) under our custody or control;
  • information about the purposes for which your Personal Information under our custody or control has been and is being used by us; and
  • the names of persons to whom, and the circumstances in which, your Personal Information has been and is being disclosed by us.

All requests may be subject to reasonable fees and disbursements. Where appropriate to do so, we may require advance payment of a deposit or the entire costs of responding to a request for access to Personal Information.

Requests Must be in Writing

We require that all requests for access be in writing and be signed by the requestor. We require sufficient information and detail from the requestor in order to verify their identity, properly locate the information and respond to the request.

Limits on Individual Rights to Information

An individual's ability to access his or her Personal Information under our control is not absolute. We reserve all rights to not disclose Personal Information, or its existence, in certain circumstances. For example, we may not disclose Personal Information where:

  • the disclosure could reasonably be expected to threaten the safety or physical or mental health of an individual;
  • the disclosure would reveal Personal Information about another individual;
  • the disclosure of the information would reveal confidential commercial information; or
  • the Personal Information was collected by us for an investigation or legal proceeding.

Requests for Correction of Personal Information

On request by you, we will correct errors or omissions in your Personal Information where that information is in our custody or control. We require that all such requests be in writing and signed by you. We may require sufficient information and detail from the individual in question in order to verify their identity, properly locate the information and respond.

If you make such a request, we will either:

  • correct the Personal Information and, if reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect information; or
  • decide not to correct the Personal Information but we will retain a record that a correction was requested but not made.

Corrections or amendments will rarely, if ever, be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.

Our Commitment to Honouring Your Rights

If you exercise any of your rights described in this Privacy Policy, we will continue to treat you fairly.

Changes to This Privacy Policy

We will review and update this Privacy Policy as required to keep current with rules and regulations, new technologies and security standards and changes to our business and privacy practices. We will post the updated Privacy Policy to the website and we will update the Privacy Policy modification date set out at the top of the Privacy Policy. In certain cases, and if the changes are material, we will post notice of the changed Privacy Policy on our website and we may notify you by email if we have your email address.

Limited Nature of this Privacy Policy

Nothing contained in this Privacy Policy is intended to create a contract or agreement between you and us and you may not rely on it as such.

Accessibility

We strive to provide individuals with disabilities equal access to our products and services, including through an accessible website. If you have questions, comments, or encounter any difficulty in using our site, please contact accessibility@livingwithmyhome.com or call us at 1-833-777-7910

Contact Us

If there are any questions regarding this Privacy Policy or our privacy practices or to request a copy of this Privacy Policy in another format you may contact us using the information below.

Privacy@livingwithmyhome.com

1-855-935-1936