Living With My Home
Living With My Home
Last Updated: June 28, 2023
This Policy does not cover the personal information we collect about employees and independent contractors, or job applicants.
Notice at Collection - Personal Information We Collect
We collect the following categories of personal information:
- Personal identifiers: name, email address, mailing address, telephone numbers, address and identifying characteristics and pictures of the property for which service is requested or provided, company affiliations of real estate professionals, customer number, account credentials, and IP address;
- Commercial and financial information: records of products or Services ordered or considered; other purchasing or consuming histories; and payment and related transaction information. For franchise applicants, information about your assets, income, property and business ownership interests, and other financial information you provide to us;
- Internet or other electronic activity information: your device and browser type, your browsing and search history on our Sites, and information regarding your interaction with our Sites and our advertisements, including the content of email messages, chat sessions, text messages, and telephone calls;
- Educational information: education history information provided by franchise applicants;
- Professional information: job title, information about your employer and, for franchise applicants, employment and business ownership history and recommendations provided by references;
- Location or geolocation information: device location information when using our Sites (if your device settings permit us to collect this information);
- Audio information: recordings of customer service calls for quality assurance purposes; and
- Inferences drawn from personal information we collect: inferences that may relate to your preferences or other matters.
We have collected the same categories of personal information in the 12 months prior to the date of this Policy.
Notice at Collection - Purposes for Collection of Personal Information
We collect your personal information to provide you with the information you request and our Services. We use the information you provide us to contact you from time to time; to provide you with information about our business; for customer support; to deliver advertisements and marketing promotions and offers about products or Services we think may be of interest to you, including our Services and those of our affiliates; and to analyze the placement and effectiveness of our advertisements and other marketing efforts.
We also use personal information to monitor or improve our Sites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.
For those who interact with us in a commercial capacity, we use your personal information to engage in business transactions with the entity you represent and market to or engage in diligence with the entities you represent.
Notice at Collection - Categories of Personal Information We Sell or Share and Related Information
When we engage in digital advertising, we may sell the following categories of personal information (according to the broad definition of the word “sell” under certain state laws) or we may share them for purposes of cross-context behavioral advertising: personal identifiers (IP address), and internet or other electronic activity information.
We do not sell or share for cross-context behavioral advertising any of the other categories of personal information we collect.
We may sell to our affiliates, most of which are in the home improvement business, personal identifiers, including name, email address, mailing address, and telephone numbers, commercial information, including purchasing and consuming histories, and internet or other electronic activity information so they can offer their products and services to you.
When you allow us to share your personal information with another company, we may sell to marketing and advertising companies and service providers personal identifiers, including name, email address, mailing address, and phone numbers, and commercial information, including purchasing and consuming histories, so they can market, advertise and offer related products and services to you.
To opt out of sales and sharing of personal information, click here: Right to Opt-Out Form.
Please note that once we share your personal information with another company in the above circumstances, the information received by the other company is controlled by that company and becomes subject to that company’s privacy practices.
Notice at Collection - Retention Periods
We retain the categories of personal information we collect for the length of time necessary to provide our Service (including any warranty services) and to comply with legal obligations or to protect our legal rights.
Categories of Sources From Which We Collect Personal Information
We collect personal information directly from our customers, website users, and representatives of entities with which we do business or may do business.
We also collect personal information from franchise applicants, franchises, and referrals provided about franchise applicants.
Use or Disclosure of Sensitive Personal Information
We do not use or disclose sensitive personal information to create profiles about individuals or for any purposes other than providing our Services.
Disclosure of Personal Information For Business Purposes in the Past 12 Months
The following chart describes the categories of personal information that we disclosed to third parties for a business purpose in the 12 months prior to the date of this Policy:
|Categories of Consumers’ Personal Information
|Categories of Third Parties to Which We Disclosed Personal Information for Business Purposes
|Personal identifiers: name, email address, mailing address, telephone numbers, address and identifying characteristics and pictures of the property for which service is requested or provided, company affiliations of real estate professionals, customer number, account credentials, IP address.
|Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, process franchisee applications, provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, provide analytics information, provide legal and accounting services, and host conferencing services. Subcontractors that perform specialized components of the Services we offer. Marketing and advertising companies and service providers. Franchises.
|Commercial information: records of products or Services purchased, ordered, or considered; other purchasing or consuming histories; payment and related transaction information. For franchise applicants, information about applicants’ assets, income, property and business ownership interests, and other financial information provided.
|Service providers that manage customer information and provide customer service (including through our call center), facilitate scheduling, facilitate email communications, process franchisee applications, provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products or Services and those of our affiliates, provide analytics information, and provide legal and accounting services. Marketing and advertising companies and service providers. Franchises.
|Internet or other electronic network activity information: device and browser type, browsing and search history on our Sites, and information regarding interaction with our Sites and our advertisements.
|Service providers that provide security services and cloud-based data storage, host our Sites and assist with other IT-related functions, advertise and market our products and Services and those of our affiliates, and provide analytics information.
|Professional information: job title, information about your employer, franchisee applicants’ employment and business ownership history, and recommendations provided by references.
|Service providers that manage business contact information and process franchisee applications. Franchises.
|Location and geolocation information
|Service providers that advertise and market our products and services and those of our affiliates, provide analytics information.
|Educational information: education history information provided by franchisee applicants.
|Service providers that manage business contact information and process franchisee applications. Franchises.
|Audio information: recordings of customer service calls for quality assurance purposes.
|Service providers that manage customer information and provide customer service (including through our call center). Franchises.
Business Purposes for Such Disclosures
We disclosed the aforementioned categories of personal information for the following purposes: to provide our Services; manage customer, supplier and vendor accounts and relationships; process payments; verify customers’ identities; fulfill orders and transactions; engage in advertising and marketing of our Services and those of our affiliates; provide third party companies and providers the opportunity to market, advertise, and offer related products, operate our IT systems and secure our systems; prevent fraud and other illegal activities; obtain professional advice about legal and accounting matters; evaluate and manage franchise applicants and owners.
Additional Information About How We May Disclose Personal Information and Purposes for Disclosures
We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities. And we may disclose or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
We also allow third parties to use tracking technologies on our Sites for analytics and advertising. They assist in helping display advertisements, tailor advertisements to your interests and to assist in determining if you require assistance or are having problems navigating on our Sites. Some of these third parties use the tracking technologies to collect information about how you interact with other websites and advertisements across the Internet in order to provide advertising that is tailored to your interests and which may appear on our Sites or on other websites or platforms.
You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.
Personal Information of Minors
Our products and Services are not directed to minors under the age of 18 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors, including minors under 16 years of age.
Do Not Track Signals
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals. We observe the Global Privacy Control signal using Google Tag Manager.
How We Keep Your Personal Information Secure
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to maintaining a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to factors that cannot reasonably be prevented. Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
Phone Calls and Text Messages
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY. DO NOT SHARE YOUR TELEPHONE NUMBER WITH US OR USE THE SERVICES IF YOU DO NOT WISH TO CONSENT.
Express Written Consent. By sharing your telephone number with us, you are providing your express written consent to receive calls or text messages from us or our franchises even if you are registered on the National Do Not Call Registry or a state Do Not Call list, to receive calls or text messages from an automated system or automated telephone dialing system, and to receive artificial or prerecorded voice messages. Your carrier’s standard rates and charges may apply. Neither we nor our franchises are responsible for such charges.
No Purchase Necessary. You do not need to provide consent to make a purchase from us.
Changes to Consent and Opting Out. You may revoke your consent to receive calls and text messages from us at any time by using our Privacy Request Form. To opt out of receiving text messages from us, please follow the opt-out instructions in a text message sent by us. Please allow up to thirty (30) days from use to process such changes or opt-out requests.
Changes to This Policy
We will review and update this Policy from time to time. If changes are made, we will update the Policy and reflect the date of such modification in the date above. If the changes are material, you will be notified via email or a notice on our website.
We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at email@example.com or 833-777-7910.
US State Data Privacy Rights
Laws in certain US states give residents of those states specific rights with respect to the personal information collected about them. See below for more information.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the following rights with respect to your personal information:
Your Right To Know About Personal Information We Collect
You can ask us for the following information from us with respect to the personal information that we’ve collected about you in the 12 months prior to our receipt of your request:
- Specific pieces of personal information we have collected about you;
- Categories of personal information we have collected about you;
- Categories of sources from which such personal information was collected;
- Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
- Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- The business or commercial purpose for collecting or selling your personal information.
Your Right To Request Deletion of Personal Information We Have Collected From You
Upon your request and subject to exceptions in the law, we will delete the personal information we have collected from you.
Your Right to Request to Correct Personal Information We Hold About You
You have the right to request that we correct personal information we hold that you believe is not accurate. We will take steps to determine the accuracy of the personal information that is the subject of your request to correct, and in doing so will consider the totality of the circumstances relating to the personal information you have identified as being incorrect. We may ask that you provide documentation regarding your request to correct in order to assist us in evaluating the request.
Your Right to Ask Us Not to Sell or Share Personal Information We Have Collected About You
With respect to those categories of personal information that we sell to third parties or share with third parties for the purposes of cross-context behavioral advertising, you have the right to opt out of such sales and sharing.
California Shine the Light
California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the personal information disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at Privacy Request Form.
Our Commitment to Honoring Your Rights
If you exercise any of the rights explained in this Policy, we will continue to treat you fairly. If you exercise your rights under this Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
Exercising Your Rights and How We Will Respond
To exercise your rights to know, delete or correct your personal information, or to ask a question, contact us at 855-935-1936 or Privacy Request Form. For such requests, we will first acknowledge receipt of your request within 10 business days of receipt of your request. We will then provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
You can direct us not to sell your personal information or share it for purposes of cross-context behavioral advertising. You also can direct us not to sell your personal information or share it with our affiliates or third-party marketing and advertising companies and service providers. To opt out of sales and sharing of personal information, click here: Right to Opt-Out Form. For such requests, we will comply no later than 15 business days after receipt of your request.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
Verification of Identity – Requests to Know, Delete or Correct
We will ask you for two pieces of personal information and attempt to match those to information that we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity.
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:
Requests to Know, Delete or Correct Personal Information: If the agent submits a request, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request.
Requests to Opt Out of Sale or Sharing: If the agent submits a request to opt out of the sale of your personal information or the sharing of your personal information for purposes of cross-context behavioral marketing, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.
Living With My Home
Form of Consent
When we collect, use or disclose your Personal Information, we will generally obtain your consent. Most of the time, we will obtain your consent before or at the same time we collect your Personal Information. In some instances, however, we may seek your consent after we have collected your Personal Information if we wish to make an additional use or disclosure of your Personal Information where we do not already have your consent for that new use or disclosure.
Depending on the circumstances, your consent may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your Personal Information. Express consent can be given orally, electronically or in writing.
Implied consent can be inferred from the circumstances and, in particular, where the uses and disclosures are readily apparent at the time we collect the Personal Information. For example, if you send us an email requesting certain information, we will use the email address in your email to send you the requested information without asking you if we can use the email address for that purpose, your consent will be implied in those circumstances. As well, we will assume your consent to the collection, use and disclosure of your Personal Information for a particular purpose if you voluntarily provide the information for that purpose.
Certain Personal Information We Collect, From Where We Collect It, Why We Collect It, and With Whom We Share It
The following chart describes certain categories of Personal Information we may collect about you and, for each category, where and why we collect it, and the categories of entities with which we may share your Personal Information. By providing Personal Information to us, we will assume that you have consented to the collection, use and disclosure of Personal Information in accordance with the following chart unless you inform us otherwise.
|Categories of Personal Information
|Categories of Sources
|Purpose(s) for Collection of Personal Information
|Categories of Third Parties with Which Personal Information is Shared for a Business Purpose
|Personal Identifiers – such as name, postal address, Internet Protocol address, email address, social insurance numbers, emergency contact information, or other similar identifiers
|Franchises Individuals directly
|Providing products and services Responding to consumer inquiries Marketing Security processes Human resources functions Recruiting
|Service providers (vendors that provide services to us in connection with the operation of our business, and can include vendors that process payments, perform human resources functions, verify customer information, manage customer information, job cost estimator and job tracking tools, provide security services, cloud-based data storage, host our webpage and assist with other IT-related functions, advertising and marketing our products and services and those of our affiliates, provide analytics information, facilitate conferencing, legal and accounting services, among other business functions) Franchises Employee benefits administrators and providers
|Sensitive information – such as gender, age, disability status, pregnancy status, citizenship, medical condition, physical or mental disability
|Human resources functions
|Professional or Employment information- such as information about past employers, work history, skills, educational background, and references
|Job applicants Employees Recruiting agencies or platforms Referral sources Individuals who submit franchise applications
|Human resources functions Recruiting Evaluation of franchise application
|Commercial information – such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
|Franchises Individuals interacting with our website and mobile apps
|Providing products and services Internet marketing
|Franchises Service providers
|Internet or other electronic network activity information, including browsing and search history
|Individuals interacting with our website and mobile apps Employees
|Security processes Providing products and services Internet marketing
|Individuals who submit franchise applications Job applicants Employees Recruiting agencies or platforms Referral sources
|Evaluation of franchise application Human resources functions Recruiting
|Individuals who call our customer service line
|Quality assurance and training
Pillar to Post Home Inspectors’ Services are provided through independently-owned and operated franchises. In that regard, we provide a number of services to support our franchises. As such, a franchise may provide your Personal Information to us to enable us to assist that franchise with its operations and, as such, we may use your Personal Information in order to provide that assistance. Some instances where a franchise may provide your Personal Information to us are set out in the chart above.
We may engage certain service providers. Those service providers may provide services to us to assist us in our activities. Other service providers may provide services directly to you at our request. As such, it may be necessary to disclose your Personal Information to these service providers. Some instances where we may provide your Personal Information to a service provider are set out in the chart above.
Storage and Processing Information Outside Canada
Certain of our affiliated companies are located in the United States. As well, certain of our service providers are located outside of Canada. As such, we may transmit your Personal Information to our affiliated companies and to third parties who are located outside of Canada to assist us in the operation of our business. By providing Personal Information to us, you are consenting to the delivery and the storage, processing and handling of your Personal Information outside of Canada. Please note that many governments around the world can require that organizations under their jurisdiction deliver information, including Personal Information, that is in the control of that organization to the government. This is often done without notice to or the consent of the affected individual.
With respect to each of the categories of Personal Information we collect as noted in the chart above, we may use your Personal Information to market products and services that we think may be of interest to you, including our own products and services as well as those of our affiliates as well as the products and services of third parties.
Additional Information Regarding Our Collection, Use and Sharing of Personal Information
Privacy law permits or requires the collection, use and disclosure of Personal Information without the knowledge or consent of the individual in certain circumstances. We reserve the right to collect, use and disclose your Personal Information in these circumstances without your knowledge or consent, including in one or more of the following circumstances: in order to comply with legal obligations: when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of our business, third parties, visitors to our websites and mobile apps, or the public.
We may also share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.
We may send text files (e.g., “cookies” or other cached files) or images to your web browser. Such text files and images are used for technical convenience to store information on your computer. For instance, we may use a cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customise your experience on this website and to monitor use of this website. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies, you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.
Google Analytics collects information on your activities on our website and may associate it with other information that they may have collected and they may use all of this information for their own business purposes. See https://policies.google.com/technologies/partner-sites for more information on Google’s privacy practices with respect to websites that use Google services.
Do Not Track
“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not comply with automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.
Personal Information of Minors
Our products and services are not directed to minors under the age of 13 and we do not knowingly collect or sell the Personal Information of minors under 16.
How We Keep Your Personal Information Secure
We implement and maintain reasonable security appropriate to the nature of the Personal Information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
Personal Information of Others
You may not provide to us any Personal Information of others unless you have the consent of those individuals or you are otherwise permitted by law to provide us with their Personal Information.
Requests for Access to Personal Information
On your written request we will provide you with:
- access to your Personal Information (if any) under our custody or control;
- information about the purposes for which your Personal Information under our custody or control has been and is being used by us; and
- the names of persons to whom, and the circumstances in which, your Personal Information has been and is being disclosed by us.
All requests may be subject to reasonable fees and disbursements. Where appropriate to do so, we may require advance payment of a deposit or the entire costs of responding to a request for access to Personal Information.
Requests Must be in Writing
We require that all requests for access be in writing and be signed by the requestor. We require sufficient information and detail from the requestor in order to verify their identity, properly locate the information and respond to the request.
Limits on Individual Rights to Information
An individual's ability to access his or her Personal Information under our control is not absolute. We reserve all rights to not disclose Personal Information, or its existence, in certain circumstances. For example, we may not disclose Personal Information where:
- the disclosure could reasonably be expected to threaten the safety or physical or mental health of an individual;
- the disclosure would reveal Personal Information about another individual;
- the disclosure of the information would reveal confidential commercial information; or
- the Personal Information was collected by us for an investigation or legal proceeding.
Requests for Correction of Personal Information
On request by you, we will correct errors or omissions in your Personal Information where that information is in our custody or control. We require that all such requests be in writing and signed by you. We may require sufficient information and detail from the individual in question in order to verify their identity, properly locate the information and respond.
If you make such a request, we will either:
- correct the Personal Information and, if reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect information; or
- decide not to correct the Personal Information but we will retain a record that a correction was requested but not made.
Corrections or amendments will rarely, if ever, be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.
Our Commitment to Honouring Your Rights
We strive to provide individuals with disabilities equal access to our products and services, including through an accessible website. If you have questions, comments, or encounter any difficulty in using our site, please contact firstname.lastname@example.org or call us at 1-833-777-7910